Frequently Asked Questions

What is the return policy?

If you have any concerns or queries related to the refunds, then you can visit the Shipping policy page for more information.

Can I receive a refund?

The policies for the refund to be applicable differs from case to case, so to know about our refund policy please visit Shipping policy, or write to us at

How do I make changes to an order I’ve already placed?

Changes in the order could be made under certain situations. To know more about our exchange policy or any other queries regarding changes, write to us at

When will I receive my order?

Once your order is placed, we would deliver your order to your delivery address through the possible means of transportation as per the estimated delivery time.

What do I do if I never received my order?

You can write to us or call us at 1800-266-9669.

What do I do if I received a defective order?

You can write to us or call us at 1800-266-9669.

How do I contact your company if my question isn’t answered here?

You can either fill the contact us form or write to us or call us at 1800-266-9669.

The item I want is out of stock. What do I do now?

Cloud 9 is very sorry that the item that you need is out of stock. You can check the product after few hours to check if your desired product has been restocked..

What can cause my order to be delayed?

If the billing information you provided does not match what you provided (including address and telephone number), your order may be delayed. However, if you are shipping to an address other than your billing address, your order may be delayed..

How can I get assistance if I need it?

You can call us at 1800-266-9669, drop us an email at or fill the contact us form. We’d be happy to help you with any queries that you have..