Cloud 9

My order is late or never arrived. Now what?

Check your confirmation email for a tracking number. If it looks like your cards are lost in the (or if you can’t find a tracking number), send us an email. We’ll take a look at the same.

How long does it take for returns to be processed?

If you have any concerns or queries related to the refunds, then you can visit the Shipping policy page for more information.

I accidentally bought something I already have and would like to exchange it.

If you have any concerns or queries related to the exchange policy, then you can visit the Shipping policy page for more information.

What if I have been sent the incorrect item?

If you've already purchased something from our online or offline store, and are having trouble with it, then you can contact us by filling the contact us form or writing us at info@thecloud9corp.com.

Is it safe to put my credit card number for any purchase?

Yes. We don’t store any of your credit card information (that’s handled by our payment processor) and we’ll never share your personal information with anyone else.

Fraud Protection Related Issues

Please be aware that Cloud 9 does not send emails from a public email account, e.g., GMX, Hotmail, Gmail, etc.; request any prepayments for handling fees, e.g., advertisement campaigns, job offers, etc. or directly deliver products to a customer after the customer has made a prepayment to an “intermediate distributor / reseller” or an “escrow account”.